Three days into being fully staffed back at Tapulous HQ, and three days further along in fixing up the issues that cropped up over the holidays. As such, it’s time to give you all an update!
First, the big ticket items from Bart’s update on Monday that have been completely or mostly addressed:
1. Lady Gaga Bundle: We found and fixed the cause of the repeated charges for the Lady Gaga — Bad Romance bundle. The bundle is back up for sale. In the next day or two, we’ll circle back and identify all those who were charged more than once for this bundle, and issue credits to compensate you for the overcharging.
2. Coins, points and levels: These should be stable now, without any further dropping to zero or default values, or really, dropping of any kind unless you spend coins. We did our very best to restore everyone’s proper levels and coins, although the coin restoration was imperfect for some folks. We tried to err on the side of giving you too many coins.
3. Incorrect or negative credits: As with coins, points, and levels, these should be stable and only go up, unless you spend them!
4. Importing premium content: With the exception of Christmas with Weezer and Dave Matthews Band Revenge, premium game content is now importable into Tap Tap Revenge 3, provided you purchased the premium game from the App Store, installed it on the same device on which you have Tap Tap Revenge 3, and ran it at least once while connected to the Internet. The remaining two apps are coming soon, and we’re also aware of a few tracks in Lady Gaga Revenge and Metallica Revenge that need a little fixing up. But, the good news is, the feature is generally functional now, and most of the content is available and working properly.
5. Leaderboards: In the Monday update, Bart noted that we’d fixed the sorting problems on leaderboards, but that we’d discovered a new problem with scores not submitting properly. We have since fixed this problem, and believe that leaderboards are working well.
6. Credits for purchasing premium Tap Tap Revenge editions: We’re just about caught up on this, having processed about three quarters or more of the email submissions requesting credit. We’ll finish this up tomorrow.
Next, other big ticket items that still need addressing:
1. Achievements, weapons, and feed discrepancies: Just like with points, coins and levels, what we’ve been displaying to you for your achievements, weapons arsenal, and feed has been somewhat unpredictable lately. The same process we undertook last night to stabilize points, coins and levels will be undertaken ASAP, likely overnight tonight, to stabilize and restore your achievements, weapons arsenal, and feed.
2. Credits for placing in the Ultimate Tapdown, or for winning one of the contests run via Facebook and/or Twitter during the holidays: We awarded a bunch of credits for these, and then managed to misplace them thanks to #3, above. We’ll reissue these credits as soon as possible, before this week is out!
3. Problems redeeming credits: The problem doesn’t seem to be widespread, but we have had reports of folks redeeming credits for a track pack, and then instead of being able to immediately download the track pack, they’re returned to the pack details page with another opportunity to redeem credits. We’ll try to track this down in the next couple of days.
4. Premium online rooms: We’re still having a problem where, even if you own a premium track bundle that should allow you access to a premium online room, you may find that room locked. Again, this is high on our list, to be addressed in the next couple of days.
How to get help:
Lately, we’ve been doing everything we can to monitor several different channels you’ve been using to contact us for support. It’s going to be a lot easier for us to more reliably get you the support you need if you contact us in just one of two places:
Get Satisfaction, or support@tapulous.com.
The former is the preferred means, because not only do a bunch of Tapulous folks (including myself) monitor that and help to respond, but legions of devoted players hang out there helping out too!
Please do not use Facebook comments, comments on this blog, or the forums on TapTapRevenge.com to seek customer service or support, and expect to get a reply from Tapulous employees. The great thing about the forums on TapTapRevenge.com though is that, just like with Get Satisfaction, a lot of very knowledgeable players hang out there, and might just have the answer you’re looking for.
Last, but not least:
One of the questions that’s been asked quite a lot by you all lately is, “Where the heck is Riddim Ribbon, Tapulous?!” Well, rest assured, we’re pretty much putting the finishing touches on it as I type. Bart promised a teaser video for you, which we’re a little late on delivering — another unfortunate side-effect of all this holiday madness we’ve been going through — but without further ado, here’s your glimpse into what’s going to be an absolutely fantastic addition to our lineup of music games:
Update, 11:30 AM PST Thursday 1/7: A couple more things to point out here, not worth an entire blog post.
1) The TTR3 inbox is back.
2) Twinkle is almost back, but not quite.
3) The Tap Tap Reporter hasn’t reliably gone out in the last couple of weeks, and I forgot to mention to you in yesterday’s blog post why that is. Well, the trouble (but it’s the best possible kind of trouble to have) is that our subscriber list has grown by 10X in three weeks’ time, and our old method for sending the Reporter out isn’t going to scale to that number of emails! We’re identifying a new way to send the emails today, and hope to have the Reporter restored this coming week.
****
Three days into being fully staffed back at Tapulous HQ, and three days further along in fixing up the issues that cropped up over the holidays. As such, it’s time to give you all an update!
First, the big ticket items from Bart’s update on Monday that have been completely or mostly addressed:
- Lady Gaga Bundle: We found and fixed the cause of the repeated charges for the Lady Gaga — Bad Romance bundle. The bundle is back up for sale. In the next day or two, we’ll circle back and identify all those who were charged more than once for this bundle, and issue credits to compensate you for the overcharging.
- Coins, points and levels: These should be stable now, without any further dropping to zero or default values, or really, dropping of any kind unless you spend coins. We did our very best to restore everyone’s proper levels and coins, although the coin restoration was imperfect for some folks. We tried to err on the side of giving you too many coins.
- Incorrect or negative credits: As with coins, points, and levels, these should be stable and only go up, unless you spend them!
- Importing premium content: With the exception of Christmas with Weezer and Dave Matthews Band Revenge, premium game content is now importable into Tap Tap Revenge 3, provided you purchased the premium game from the App Store, installed it on the same device on which you have Tap Tap Revenge 3, and ran it at least once while connected to the Internet. The remaining two apps are coming soon, and we’re also aware of a few tracks in Lady Gaga Revenge and Metallica Revenge that need a little fixing up. But, the good news is, the feature is generally functional now, and most of the content is available and working properly.
- Leaderboards: In the Monday update, Bart noted that we’d fixed the sorting problems on leaderboards, but that we’d discovered a new problem with scores not submitting properly. We have since fixed this problem, and believe that leaderboards are working well.
- Credits for purchasing premium Tap Tap Revenge editions: We’re just about caught up on this, having processed about three quarters or more of the email submissions requesting credit. We’ll finish this up tomorrow.
Next, other big ticket items that still need addressing:
- Twinkle & Inbox: A problem cropped up this afternoon that caused us to disable Twinkle temporarily, along with your Inbox in Tap Tap Revenge 3, to ensure that other services would remain uncompromised. We’re hoping to bring Twinkle and the Inbox back tonight.
- Achievements, weapons, and feed discrepancies: Just like with points, coins and levels, what we’ve been displaying to you for your achievements, weapons arsenal, and feed has been somewhat unpredictable lately. The same process we undertook last night to stabilize points, coins and levels will be undertaken ASAP, likely overnight tonight, to stabilize and restore your achievements, weapons arsenal, and feed.
- Credits for placing in the Ultimate Tapdown, or for winning one of the contests run via Facebook and/or Twitter during the holidays: We awarded a bunch of credits for these, and then managed to misplace them thanks to #3, above. We’ll reissue these credits as soon as possible, before this week is out!
- Problems redeeming credits: The problem doesn’t seem to be widespread, but we have had reports of folks redeeming credits for a track pack, and then instead of being able to immediately download the track pack, they’re returned to the pack details page with another opportunity to redeem credits. We’ll try to track this down in the next couple of days.
- Premium online rooms: We’re still having a problem where, even if you own a premium track bundle that should allow you access to a premium online room, you may find that room locked. Again, this is high on our list, to be addressed in the next couple of days.
How to get help:
Lately, we’ve been doing everything we can to monitor several different channels you’ve been using to contact us for support. It’s going to be a lot easier for us to more reliably get you the support you need if you contact us in just one of two places:
Get Satisfaction, or support@tapulous.com.
The former is the preferred means, because not only do a bunch of Tapulous folks (including myself) monitor that and help to respond, but legions of devoted players hang out there helping out too!
Please do not use Facebook comments, comments on this blog, or the forums on TapTapRevenge.com to seek customer service or support, and expect to get a reply from Tapulous employees. (The great thing about the forums on TapTapRevenge.com though is that, just like with Get Satisfaction, a lot of very knowledgeable players hang out there, and might just have the answer you’re looking for.)